Get in Touch
Questions about tracking limits, club plans, a missing metric, or the API? Send us a note and we will get back to you within 24 hours.
Send us a message
Contact Information
support@chessratingtracker.com
Response Time
Within 24 hours, Monday to Friday
Platform Status
Polling every four hours across Lichess and Chess.com
Reporting a data problem?
Include the platform, the exact username, and the metric that looks wrong. That is enough for us to pull the raw snapshot and see what the API actually returned.
Tracking more than 200 players?
Clubs, academies and coaching groups can go past the standard per-platform limits. Tell us the size of your roster and we will sort it out.